Oct 19 2011
The unease grew up employment center
The growing unease among the agents of employment center. After the hostage Monday by two executives seeking employment in an agency in East Paris, the unions called on workers to exercise their right to withdraw this Wednesday morning from 9:00 to 11:00. This is for Inter to "denounce the continued risk of aggression sites," while a committee of health, safety and working conditions (HSC) Extraordinary meets at the same time to discuss the hostage taking.
The attacks of this magnitude are fortunately minimal. But officials complain, according to unions, to address a growing tension in the workplace. "For several years the violence they face every day progresses," says Philippe Berhauld, national secretary of the CFDT employment center. "The insults to home are becoming more frequent.Accusations of incométences have become commonplace. Accidents of this kind, we are about two a day just in my area, Midi-Pyrenees, "said Diane Gastellu, employment center agent and member of the HSC.
"We are ill-equipped to respond" Unemployment, which is struggling to recede, contributing to frustration and sometimes despair of the unemployed. The share of those seeking work for over a year, in particular, continues to grow. As for the merger of the ANPE and Assedic, made a forced march at the height of the crisis in 2009, workers often feel that it has exacerbated the situation. By increasing the pace of work – each manages a portfolio average of 110 to 120 job seekers – and requiring most agents they are versatile, transfer of public service employment has made their task particularly arduous.
"If the relations are more strained with the users, it is often because we are ill-equipped to answer them, says Diane Gastellu. The officers present at the reception may not have the dual responsibility on compensation and job search faxless pay day loans. Colleagues who have dual training are far from being the majority. " Result, when a job applicant has a question about computing the allowance, "it happens very quickly, we swim," says Councillor example. A situation reinforced by the fact that many agents are welcome CSD, and employment center of recent date.
Absenteeism on the rise
The use of telephone platforms, to relieve the agencies, does not help. "We refer more users to these platforms. This is resented, they feel taken for a ride. Their instinct is often to seek to impose the contact, "says she again."Before the merger, we had more time to spend in conversation with each job seeker. It's frustrating for everyone: for employees who feel they do not do a good job, and for users who feel abandoned, "said another officer, former Assedic, who has in the Centre region. Work overload, poor management of priorities, setting targets unrelated to the quality of service: agents are not left out of arguments to explain the increasing frustration of users.
Many strains on the health of employees and the social climate of the public institution. According to a Senate report released last July, absenteeism has increased by over 20% in five French regions and from 15% to 20% in five others. Urban areas, where the density of job seekers is important, are particularly affected."The medium and long stops diseases have increased significantly, says John Montero, TF delegate employment center. We deplore more depressions. More and more agents are taking psychotropic drugs, neuroleptics, have addictive behavior. It is time to do something. "
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